User Guides and Support
Technical Support Guide

User Guides

Real Game user documentation

Real Game Quick Start Up Guide PDF  
Ways to use the Real Game grid PDF 

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Contact Customer Services for assistance

Before playing the Real Game, please consider the following:

Contact school IT support to ensure the game can be used.

To access the Real Game we recommend a broadband connection (512kb or faster).

To access the website or the CD we recommend the following software or settings:

  • 1GHz PC with broadband connection
  • 1024x768 screen resolution
  • Internet Explorer 6+ running on Windows (PC) or
  • Mozilla Firefox 1.5+ running on Windows (PC) or
  • Safari 1.2+ running on OS X (Mac)
  • Adobe FLASH 8+ and Reader 7+ browser plugins

All the above software can be updated freely from the relevant publishers’ websites. 

For the best experience we recommend the use of an Interactive Whiteboard or a Digital Projector.

Download Adobe Flash
Download Adobe Reader

What IT access will be available.

Login to the website before playing the game in the classroom to ensure there are no connectivity issues.

How will the game be played, online or off-line using a whiteboard?

Which teachers will be involved in delivery?

Most staff will have the ability to deliver this resource without training. We do offer telephone training if needed, although most teachers deliver successfully by just familiarising themselves with the resource ahead of time.

Is training required?

Contact Prospects on 01229 814840 if you require assistance.

Consider purchasing hard copy resources.

Check out which Learning Outcomes will be achieved.

Browser Plugins

The Real Game website uses Adobe Flash and Adobe Reader to deliver interactive learning activities and some supporting documentation. You can download both of these FREE browser plugins from

Download Adobe Flash
Download Adobe Reader

If you are installing FLASH from and you experience an unsigned .cab error we suggest you try the following work around:

  • Go to Tools > Internet Options >Programs tab > Manage Add-on
  • Find the "Shockwave flash object and click Update ActiveX.
  • Accept the download  

Flash Check

Follow this link to check if you have Flash installed on your browser 

Printing Handouts

For best results when printing handouts, follow these guidelines:

If you are using Internet Explorer 6.0+ ensure all page margins are set to either 7.5 mm or 19.05 mm.

To check page margin settings go to Internet ExplorerFile > Page Setup.

If you are using Internet Explorer 7+ or Mozilla Firefox ensure you are printing at between 90% and 100%.   Depending on your setup, you may need to adjust settings in order to get the best results.

Go to Print > Print Preview and then set page scale to 90%, 95% or 100% in the toolbar at the top of the preview screen.

Note: You will need to do this each time you  want to print a page. If you want to change the default printing behaviour in Internet Explorer 7 you will need to install a hotfix from Microsoft.

The hotfix can be downloaded from here:

This hotfix resolves several issues including the printing problem. However, once installed the registry will need to be changed. See: 

In Firefox go to  File > Page Setup > Format and Options and set the print scale to the required % value.

Suggested baseline specification for using the Real Game with Citrix:

  • Citrix Presentation Server 4.5 advanced
  • 2 x Windows Application Servers     
  • 2 x Dual Core Xeon 5120 @ 1.86GHz Ultra fast 1066 MHz bus
  • 3 GB Ram
  • Hot Swap SCSI SAS 1 x 73.4GB 15k SAS HDD
  • CD-RW/DVD Combo drive
  • 1 Gb Ethernet

Hardware specification based on 15 students playing Real Game

Please disable all pop-up blockers BEFORE playing Real Game.

Support Helpline - 01229 814840

You should first contact your school technician to help with any access problems in school, but if you are still experiencing problems please call us and our team will be more than happy to help refer you to our Technical Helpline if necessary.